How the parcel delivery OTP works
When the Ranger picks up your parcel and starts the trip, your Rylod app shows a 4-digit delivery OTP. Share it with the receiver from the app. At the drop the receiver tells the Ranger the OTP, the Ranger types it in and takes a delivery photo, and the parcel is handed over.
Step by step
- Book the parcel in the Rylod app. The Ranger comes to your door and picks it up.
- When the Ranger starts the trip, your app shows the 4-digit delivery OTP on the trip screen.
- Tap Share OTP with receiver. It opens the apps on your phone, like WhatsApp or SMS, with the OTP in a short message.
- Send the receiver the live tracking link too, so they know when the Ranger is close. It opens without the app.
- At the drop, the receiver tells the Ranger the OTP. The Ranger types it in and takes a delivery photo.
Why there is an OTP
The OTP shows that the parcel reached the person you sent it to. Only you have it, and only the people you share it with. The Ranger cannot finish a normal delivery without it.
If nobody is there
If the receiver is not at the drop, the Ranger can leave the parcel at the door or with the building security instead. They can only do this once they are at the drop address, and they must take a delivery photo.
If the parcel must go into someone's hands, tell the receiver when to expect it, and share the tracking link so they can be ready.
If the OTP does not work
- Check the digits with the receiver. The OTP is 4 digits.
- Make sure they are reading the OTP for this trip, not an older message.
- Still stuck? Contact support from the menu in the Rylod app.
Common questions
Where do I find the delivery OTP?
In the Rylod app, on the trip screen, once the Ranger has picked up the parcel and started the trip.
Does the receiver get the OTP directly?
No. You get it in your app and share it with them. Tap Share OTP with receiver to send it by WhatsApp, SMS or any other app.
Does the receiver need the Rylod app?
No. They only need the OTP you send them. The tracking link opens in a browser.
Can the Ranger deliver without the OTP?
Only when nobody is there to take it. Then the Ranger can leave it at the door or with security, at the drop address, with a delivery photo.
Do goods trips use an OTP too?
Yes. Goods vehicle trips use a delivery OTP in the same way.
Scan to downloadthe free Rylod appon your phone
Booking is in the app only. Android now; the iPhone app is not available yet.