What you can and cannot send by parcel
You can send everyday things like documents, electronics, food, clothes, medicine, books, flowers and gifts. You cannot send weapons, explosives or fireworks, drugs, dangerous chemicals or liquids, live animals, or cash, jewellery and valuables. You are responsible for what is inside the parcel.
What you can send
When you book, you choose what is in the parcel. The choices in the app are:
- Documents
- Electronics
- Food and beverages
- Clothing and apparel
- Fragile items
- Medicine
- Books
- Flowers
- Gifts
- Others, for anything else that is not on the list below
What you cannot send
- Weapons and ammunition
- Explosives and fireworks
- Illegal drugs and narcotics
- Hazardous chemicals
- Flammable liquids
- Radioactive materials
- Counterfeit currency
- Stolen goods
- Live animals
- Perishable items without proper packaging
- Cash, jewellery and valuables
Why these rules
A Ranger carries your parcel on an e-bike, cycle, bike or scooter, through city traffic. Anything that can explode, catch fire or leak puts the Ranger and people on the road at risk.
Cash, jewellery and valuables are left out because they are hard to replace if anything goes wrong on the way. Hand those over in person.
Food and fragile items
Food is fine when it is packed properly: sealed, leak-proof containers, and nothing that spoils on the way. Perishable items without proper packaging are not allowed.
For fragile items, wrap them well, use a firm box, and choose Fragile items when you book so the Ranger knows.
Common questions
Can I send food by parcel?
Yes, if it is packed properly in sealed, leak-proof containers. Perishable items without proper packaging are not allowed.
Can I send cash or jewellery?
No. Cash, jewellery and valuables are not allowed on Rylod parcels. Hand them over in person.
Can I send fireworks or a gas cylinder?
No. Explosives and fireworks, flammable liquids and hazardous chemicals are not allowed.
Who is responsible for what is inside?
The sender. You choose what the parcel contains when you book, and you are responsible for the contents.
Scan to downloadthe free Rylod appon your phone
Booking is in the app only. Android now; the iPhone app is not available yet.